Dinestar Manager is het reserveringssysteem waarmee je jouw restaurant volledig beheert. Van online reserveringen en tafelbeheer tot gastprofielen en bezettingsoptimalisatie: alles zit in één overzichtelijk systeem. Je hoeft niet te schakelen tussen losse tools: van reservering tot service verloopt alles soepel via één platform.
Bovendien bereik je via Dinestar.nl automatisch meer dan 500.000 actieve gasten per jaar, altijd inbegrepen in je abonnement.
Is mijn data veilig bij Dinestar Manager?
Ja. Dinestar Manager is gebouwd op het WaiterAid-platform, marktleider in Zweden met meer dan 15 jaar bewezen betrouwbaarheid. Alle gegevens worden versleuteld opgeslagen en verstuurd. Onze infrastructuur voldoet aan de geldende privacy- en veiligheidsnormen, inclusief AVG/GDPR.
Gastgegevens worden veilig bewaard en zijn alleen toegankelijk voor bevoegd personeel binnen jouw restaurant.
Werkt Dinestar Manager samen met andere systemen?
Ja. Dinestar Manager koppelt met veelgebruikte kassasystemen, betaalplatforms en andere horecasoftware. Gegevens worden automatisch gesynchroniseerd, zodat je nooit dubbel hoeft in te voeren.
Voor geavanceerde koppelingen bieden wij via het Compleet-abonnement ook toegang tot onze API. De meeste restaurants merken dat ze minder losse tools nodig hebben zodra ze Dinestar Manager gebruiken.
Hoe snel ben ik up and running?
De meeste restaurants zijn binnen één dag operationeel. Je kunt het systeem 14 dagen gratis uitproberen zonder verplichtingen. Ons team helpt je bij de inrichting van je zaalindeling, reserveringsregels en andere instellingen. We laten je niet aan je lot over, we zorgen dat het systeem precies werkt zoals jij dat wilt.
Welke ondersteuning bieden jullie?
Onze klantenservice is 24/7 beschikbaar, zeven dagen per week. Je krijgt altijd een echte medewerker aan de lijn, geen chatbot en geen wachtrij van uren. Of het nu gaat om een technische vraag of een instelling die je wilt aanpassen, wij lossen het snel op.
Daarnaast bieden we een uitgebreide kennisbank en instructievideo’s. Klanten in het Compleet-abonnement krijgen een vaste accountmanager toegewezen.
Hoe werkt de prijsstelling?
Onze prijzen zijn flexibel en afgestemd op de grootte en behoeften van jouw restaurant. Er zijn geen verborgen kosten: niet in het reserveringssysteem en niet voor de Dinestar.nl-koppeling. Je betaalt een vast maandbedrag en weet precies waar je aan toe bent. Wil je weten wat het voor jouw situatie kost? Neem contact op en we maken een offerte op maat.
Kan ik het systeem aanpassen aan mijn restaurant?
Absoluut. Je stelt zelf je zaalindeling in, bepaalt servicetijden, configureert reserveringsregels en past de gastcommunicatie aan op jouw stijl. Het systeem past zich aan jouw restaurant aan, niet andersom.
Voor restaurants met meerdere vestigingen of complexe vereisten bieden we via het Compleet-abonnement uitgebreide aanpassingsmogelijkheden.
Does Planar integrate with other tools?
Yes. Planar connects with the tools you already use through native integrations and our API. We integrate directly with popular accounting software like QuickBooks and Xero, calendar apps like Google Calendar and Outlook, communication platforms like Slack, and file storage services like Google Drive and Dropbox. You can see the full list of integrations in our Help Center.
If we don't have a pre-built integration for a tool you need, our API lets you build custom connections or use automation platforms like Zapier to bridge the gap. Many of our customers sync data between Planar and their specialized industry tools this way. We're always adding new integrations based on customer requests, so if there's something specific you need, let us know and we'll consider it for our roadmap.
Can multiple team members use one account?
Absolutely. Planar is built for teams. You can add as many users as your plan allows, and each person gets their own login with customizable permissions. You control who sees what—some team members might need full access to financials and client data, while others only need to view their own projects and tasks.
What happens to my data if I cancel?
Your data belongs to you, period. If you cancel, you'll have full access to export everything before your account closes. We provide straightforward export options for all your information—clients, projects, invoices, files, everything. You can download it in standard formats like CSV and PDF that work with other tools.
After cancellation, we keep your data for 60 days in case you change your mind or need to retrieve something you forgot to export. After that grace period, we permanently delete all your information from our servers. If you need your data after the 60 days, we can't recover it—so make sure you export what you need. We'll send you reminders before your account closes and before the final deletion happens.
Can I customize Planar to match my workflow?
Yes. Planar adapts to how you work, not the other way around. You can customize fields, create custom statuses for projects and tasks, build your own pipeline stages, and design forms that collect exactly the information you need from clients.
Your dashboard is fully customizable—pin the widgets that matter to you and hide what you don't use.
Is there a mobile app?
Yes. We have native mobile apps for iOS and Android. The mobile app gives you access to everything you need when you're away from your desk—check schedules, update project status, log time, send invoices, communicate with clients, and review documents. You get push notifications for important updates so you stay in the loop.
The mobile experience is designed for what you actually do on the go, not just a cramped version of the desktop interface. You can take photos on job sites and attach them directly to projects, capture expenses in real-time, and approve time-off requests from anywhere. Everything syncs instantly with the web app, so your team always sees the latest information no matter what device they're using.
How does client portal access work?
The client portal eliminates the endless email chains. Instead of sending invoice PDFs back and forth, clients log in and pay directly through their portal. They can see project progress, review timelines, download deliverables, and message your team all in one place. It's branded to your business, so clients see your logo and colors—not ours. This makes you look more professional and organized, and it keeps all client interactions tracked and searchable in one system.
How quickly do you respond to support requests?
Our support team typically responds within 2-4 hours during business hours (Monday-Friday, 9am-6pm EST). For urgent issues that affect your ability to use Planar—like login problems or system errors—we prioritize those and usually respond within an hour. After hours and on weekends, responses take a bit longer, but we monitor for critical issues that need immediate attention.
Do you offer onboarding help?
Yes. Every new account gets access to our onboarding resources including video tutorials, setup guides, and email walkthroughs. These cover everything from adding your first client to setting up invoicing and project workflows. Most customers are up and running within a day or two following these materials.
Professional and Enterprise customers get personalized onboarding calls with our team. We'll walk through your specific business needs, help configure your account, import your data, train your team, and answer questions in real-time. We've onboarded everyone from solo consultants to 50-person agencies, so we know where people get stuck and how to get you past those points quickly. The goal is to make you productive immediately, not in three months after you've figured everything out the hard way.
What if I find a bug?
Report it and we'll investigate immediately. Bugs get priority attention because they affect your ability to work. You can report issues through email, live chat, or our in-app feedback tool. Include as much detail as you can—what you were doing, what happened, any error messages—and screenshots help tremendously.
Can you help train my team?
Yes. We provide training resources and can arrange live training sessions for your team. All customers get access to our knowledge base, video library, and interactive tutorials. These cover both basic features and advanced workflows, so new team members can get up to speed and experienced users can level up their skills.
Do you provide phone support?
Phone support is available for Enterprise customers who need it. Most support happens via email and live chat because it's faster and gives you a written record of the solution. When you email or chat, we can see your account details, share screenshots and links, and you have the conversation saved for reference later.
That said, some situations are easier to handle with a real-time conversation—complex technical issues, workflow consulting, or when you just need to talk through a problem with someone. Enterprise customers get a dedicated support line with priority response. If you're on a different plan and have an urgent issue that really needs a phone conversation, reach out and we'll make it happen. We're not rigid about this—we just want to help you in whatever way actually works.
What's your uptime guarantee?
We maintain 99.9% uptime, which is our target and what we consistently deliver. Our infrastructure runs on redundant systems across multiple data centers, so if one fails, traffic automatically routes to another. We monitor the platform 24/7 and have automated alerts for any performance issues.
